What is your return policy?

For digital products, we do not offer refunds as they are non-refundable.

Regarding physical products, we provide a hassle-free return policy within 30 days of delivery, but only in cases where the product is damaged or defective. If you encounter any such issues, please report them to support@youaregenius.com, as specified in your order confirmation email, along with the necessary photo proof. We'll be glad to offer you a free replacement or a refund.

How can I track my order?

Tracking your order is a simple process. Once your order is shipped, we'll send you a tracking number via email or SMS. You can use this tracking number on our website to monitor the status and location of your package.

What payment methods do you accept?

We accept a wide range of payment methods to ensure convenience for our customers. These methods include credit/debit cards (Visa, MasterCard) and Afterpay. You can be assured that your payment information is encrypted and securely protected.

Can I cancel my order after it's been placed?

Certainly! We understand that circumstances may change, and you may need to cancel your order. If you wish to do so, please reach out to our customer support as soon as possible. If the order has not been processed, we will cancel it and process a refund for you. However, once the order is processed or in transit, we won't be able to cancel it. In such cases, you can still initiate a return once the package arrives.

What if I receive a damaged or incorrect item?

We apologise for any inconvenience caused. If, by any chance, you receive a damaged or incorrect item, please contact our customer support team immediately. We will swiftly arrange for a replacement or issue a refund if needed. In such cases, we may require images or evidence of the issue to assist you better.

Can I change my shipping address after placing the order?

If you need to change your shipping address, please notify us as soon as possible. We'll make every effort to update the address before the order is processed. However, once the package is in transit, it becomes challenging to modify the shipping details.

Are there any discounts for bulk orders?

Certainly! We offer attractive discounts for bulk orders or wholesale purchases. If you're interested in buying merchandise in large quantities, please get in touch with us at support@youaregenius.com, and our dedicated team will be more than happy to assist you with pricing and any other details.

How do I contact customer support?

Getting in touch with our customer support is easy. You can either reach out to us through our Contact Us page or send us an email at support@youaregenius.com. Our team will promptly respond to your inquiries and provide the necessary assistance.