Shipping
Effective Date: 25/07/2023
Shipping Policy Overview
Thank you for shopping at You Are Genius ("we," "us," or "our"). We strive to provide you with a seamless shopping experience, including efficient and reliable shipping services. This Shipping Policy outlines our shipping methods, delivery times, and related information. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.
Shipping Methods
3.1 Standard Shipping: Our standard shipping method is used for most orders. Packages are shipped via reliable carriers and delivery times may vary based on the destination. Estimated delivery times will be provided during the checkout process.
3.2 Expedited Shipping: For customers who need their orders delivered faster, we offer an expedited shipping option. Expedited shipping is available at an additional cost, and delivery times will be provided during the checkout process.
Order Processing Time
4.1 Processing Time: We strive to process and ship orders promptly. The typical order processing time is 2-7 business days, starting from the date of order placement. Please note that processing times may be longer during peak seasons or promotional events.
4.2 Digital Products: For digital products, there is no physical shipping required. Customers will receive instructions for downloading or accessing the digital content via email shortly after the purchase is completed.
Shipping Costs
5.1 Shipping Fees: Shipping fees are calculated based on the destination, the shipping method selected, and the weight or dimensions of the items ordered. Shipping fees will be displayed during the checkout process before you confirm your order.
5.2 Free Shipping: We may offer free shipping promotions from time to time. Free shipping eligibility will be based on the total order value after any applicable discounts or promotions.
Tracking Orders
6.1 Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the delivery status of your package.
6.2 Delayed Tracking Updates: Please note that tracking information may take some time to update after the package is shipped. If you experience any delays in tracking updates, please allow a reasonable time before contacting us.
Delivery Time
7.1 Estimated Delivery Time: Estimated delivery times vary depending on the shipping location, shipping method, and carrier. Please refer to the estimated delivery time provided during the checkout process.
7.2 Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances, weather conditions, or carrier disruptions beyond our control.
Delivery Address
8.1 Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or missed deliveries resulting from incorrect or incomplete address information provided by the customer.
8.2 Undeliverable Packages: In the event of an undeliverable package being returned to us due to an incorrect address or other reasons, we will contact you to arrange for reshipment or provide a refund, excluding any shipping charges.
Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy or our shipping practices, please contact us at support@youaregenius.com
Return and Refund Policy
Effective Date: 25/07/2023
Return and Refund Policy Overview
Thank you for shopping at You Are Genius ("we," "us," or "our"). We value your satisfaction and want to ensure you have a positive shopping experience. This Return and Refund Policy outlines our guidelines for returns and refunds for physical products. Please note that digital products are non-refundable, except for specific circumstances as mentioned below.
Returns for Physical Products
2.1 15-Day Return Period: We offer a 15-day return period from the date of delivery for physical products, except for digital products.
2.2 Eligibility for Return: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please keep the receipt or proof of purchase.
2.3 Non-Returnable Items: The following items are non-returnable:
a) Digital Products: Due to the nature of digital products, all digital downloads, software, or electronically delivered items are non-refundable.
b) Gift Cards: Gift cards and gift certificates are non-returnable and non-refundable.
Refunds for Physical Products
3.1 Eligibility for Refund: Refunds will only be issued for eligible returned physical products.
3.2 Proof of Damage or Defect: To claim a refund for a defective or damaged item, you must provide evidence such as clear photos or videos demonstrating the issue.
3.3 Refund Process: Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 15 days.
Return Shipping
4.1 Return Shipping Costs: If you are eligible for a return due to a damaged or defective item, we will provide a pre-paid return shipping label.
4.2 Non-Defective Returns: For returns that are not due to defects or damages, the customer is responsible for the return shipping costs.
How to Initiate a Return
To initiate a return, please follow these steps:
5.1 Contact Us: Send an email to support@youaregenius.com with your order number and details about the reason for the return.
5.2 Return Authorization: Once we review your request, we will provide you with a return authorization number (RMA) and instructions on how to proceed with the return.
5.3 Return Shipment: Pack the item securely and include the return authorization number on the package. Ship the item to the address provided in the return instructions.
Contact Us
If you have any questions, concerns, or requests regarding this Return and Refund Policy or our products, please contact us at support@youaregenius.com